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The Sage encyclopedia of quality and the service economy /

The Sage encyclopedia of quality and the service economy / edited by Su Mi Dahlgaard-Park, Lund University. - volume 2 29 cm

Includes bibliographical references and index.

ISBN: 9781452256726 (hardcover : alk. paper)

Subjects--Topical Terms:
Service industries--Quality control.
Customer services.
Quality control--Management.

Dewey Class. No.: 658.4013 / S129

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