Navigating the new retail landscape : a guide for business leaders - Treadgold, A. D. (Alan David), 1963-; Reynolds, Jonathan, 1958- (Oxford, United Kingdom : Oxford University Press, 2021)
Part 1. Navigating the New Retail Landscape -- 1. The new landscape for customer engagement -- 2. The transformational role of technology -- 3. The changing physical landscape of retailing -- 4. The emergence of new business models -- 5. The changing retail cost model -- 6. Bringing order to the new world order -- Part 2. Guidance for Business Leaders -- 7. Delivering customer centric experiences -- 8. Reimagining the retail store -- 9. The new needs of the retail enterprise -- 10. The new needs of retail enterprise leaders.
Previous edition: 2016.
Includes bibliographical references and index.
Keywords: 2000-2099; Retail trade -- History -- 21st century; Retail trade; History