TY - BOOK AU - Ballatt,John AU - Campling,Penelope TI - Intelligent kindness: reforming the culture of healthcare SN - 9781908020048 U1 - 362.10941 23 PY - 2011/// CY - London PB - RCPsych Publications KW - Medical personnel and patient KW - Great Britain KW - Medical personnel KW - Attitudes N1 - Includes bibliographical references and index ER -