The Sage encyclopedia of quality and the service economy / 
edited by Su Mi Dahlgaard-Park, Lund University. 
 - volume 2  29 cm 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781452256726 (hardcover : alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Quality control.<br/>Customer services.<br/>Quality control--Management.
<br/><br/><label>Dewey Class. No.: </label>658.4013  / S129