TY  - BOOK
AU  - Dahlgaard-Park,Su Mi
TI  - The Sage encyclopedia of quality and the service economy
SN  - 9781452256726 (hardcover : alk. paper)
U1  - 658.4013 23
PY  - 2015///]
CY  - Los Angeles, California
PB  - SAGE reference
KW  - Service industries
KW  - Quality control
KW  - Customer services
KW  - Management
N1  - Includes bibliographical references and index
ER  -