000 02912uam a2200457 a 4500
001 10880
003 MEMOS
005 20240731094713.0
006 m o d
007 cr cn
008 010817s2017 xx o eng
020 _z9781780172941
020 _z9781780172941
024 8 _a9781780172941
035 _a(CaSebORM)9781780172941
040 _aMEMOS
_beng
_cMEMOS
041 0 _aeng
082 _223
_a658.0546
_bS229
100 1 _aSansbury, John,
_eauthor.
245 1 0 _aService Level Manager - Careers in IT service management
_h[electronic resource] /
_cSansbury, John.
250 _a1st edition.
260 _aUK:
_bBCS Learning & Development ,
_c2017.
300 _a136 P.
336 _atext
_btxt
_2rdacontent.
337 _acomputer
_bc
_2rdamedia.
338 _aonline resource
_bcr
_2rdacarrier.
347 _atext file.
520 _aService level management provides a framework in which IT services are defined, agreed upon and delivered. The role of service level manager is a critical one in that the agreements negotiated with customers should inform most if not all of the activities of the service provider. Rarely is this the case however, and there are many tripwires awaiting the inexperienced or unwary. This practical book is aimed at helping those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role. Provides practical guidance on how to be successful in this high-profile and complex role; Gives an in-depth introduction to skills and competencies required;  Essential reading for anyone wanting to advance their IT career; Part of a series on roles in IT. 'The real success of this book is that rather than talk in ethereal, theoretical terms it addresses the subject from a practical standpoint with usable suggestions highlighting the 'how' rather than just the 'what'. This is a focus that so many books in the ITSM space are missing.' Chris Evans, ITSM Specialist.
533 _aElectronic reproduction.
_bBoston, MA :
_cSafari,
_nAvailable via World Wide Web.
_d2017.
538 _aMode of access: World Wide Web.
542 _fCopyright © BCS Learning & Development Limited
_g2017.
550 _aMade available through: Safari, an O'Reilly Media Company.
588 0 0 _aOnline resource; Title from title page (viewed July 31, 2017)
650 _aService
_vLevel argeements
655 7 _aElectronic books.
_2local.
710 2 _aSafari, an O'Reilly Media Company.
740 0 _aO'reilly Safari e-book collection.
856 4 0 _zConnect to full text
_uhttps://go.oreilly.com/auc-egypt/library/view/-/9781780172941/?ar
906 _r42755
942 _2ddc
_n0
_cBK
999 _c12619
_d12619